Version: V1.0.4 | Effective Date: August 27, 2025
This privacy Policy is formulated by Yiting Technology (Hangzhou) Co., Ltd. (hereinafter referred to as "we" or "us") and applies to the eyeHear application (hereinafter referred to as "this Application"). We always prioritize user privacy protection and handle your personal information in accordance with the principles of legality, legitimacy, and necessity. Before using this Application, please carefully read and fully understand this privacy Policy.
This privacy Policy applies to all uses of the eyeHear Application, regardless of the device or method you use. We will handle your personal information generated during use in strict accordance with the provisions of this Policy.
Due to factors such as legal and regulatory adjustments and business development needs, we may revise this privacy Policy from time to time. The updated policy will be announced through in-app pop-ups, push notifications, and other means. We recommend that you review it regularly to understand the latest privacy protection rules. If you continue to use this Application after the policy update, it will be deemed that you recognize and accept the revised policy content.
When registering an eyeHear account, we need to collect your mobile phone number or email address for account creation and identity verification. You can also set a username and password independently to enhance account security. If you choose to log in with a third-party account (such as WeChat or QQ), we will obtain information such as your nickname and avatar from the third-party platform based on your authorization to achieve convenient login.
Device Information
To ensure the stable operation of the Application and optimize the service experience, we will collect device model, operating system version, unique device identifiers (such as IMEI, Android ID), device language, screen resolution, and other information to help improve the compatibility and performance of the Application on different devices.
Location Information
When you use location-based features (such as nearby content recommendations), we will request location permissions. You can choose to grant precise location or approximate location information to enable us to provide services and content tailored to local needs.
Usage Logs
We will record your operation logs when using the Application, including opening time, browsing pages, using functions, clicking links, etc., to analyze user behavior and continuously optimize the Application's functions and service quality.
Audio and Video Information
If you use the audio recording, video shooting, or playback functions in the Application, we will only collect the audio and video content you generate (such as voice notes, video clips, etc.) with your explicit authorization and only when necessary to implement related functions.
You can actively complete personal information such as personal profile and interests in the Application. This information will be used for social interaction to enhance your experience in using this Application.
Service Provision
We use the collected personal information to provide you with various functions and services of the eyeHear Application, such as content display, search, playback, interaction, etc. Local information is pushed based on location information to enhance the relevance of services.
Service Optimization
By analyzing your usage behavior and feedback, we use personal information to optimize the Application's functions, performance, and user experience. For example, adjusting recommendation algorithms based on user content preferences, fixing vulnerabilities, and improving design for usage issues.
Security Assurance
Personal information is used to ensure the security of the Application and user accounts. Device information and login logs are used to identify and prevent malicious attacks and account theft risks. Unique device identifiers are used to verify identity and prevent illegal logins and operations.
We store your personal information on servers located within the territory of China. If cross-border transmission is required for business needs, we will obtain your explicit consent in accordance with the law and take adequate security protection measures.
We only retain personal information for the shortest period necessary to achieve the purposes of this privacy Policy. For example, account registration information is retained until you cancel your account; usage logs are cleared after a specified period to comply with data storage and security management requirements. After the storage period expires, we will delete or anonymize personal information.
Third-Party Service Providers
To provide you with better services, we may share personal information with third-party service providers, such as server hosting providers, data analysis institutions, etc. Third parties will only use the information within the scope required for specific services and are bound by strict confidentiality agreements.
Affiliated Companies
When necessary, we may share personal information with affiliated companies to achieve coordinated services or business integration. Affiliated companies will handle information in accordance with the same privacy policy and security standards as ours.
Without your explicit consent, we will not transfer personal information to other companies, organizations, or individuals. Only in transactions such as mergers, acquisitions, and asset transfers will we require the transferee to continue to comply with this privacy Policy.
We will not publicly disclose your personal information except with your consent or as required by laws, regulations, judicial, and administrative authorities.
Right of Access
You have the right to access personal information you have filled in this Application, such as personal data and account settings, through the relevant function interface of the Application at any time, and to view and modify it.
Right of Correction
If you find that your personal information is incorrect, you can contact the customer service team, provide evidence and explanations, and we will verify and correct it in a timely manner.
Right to Delete
Under circumstances that comply with laws and regulations, you have the right to request the deletion of personal information. For example, when canceling an account, we will delete relevant information, but if it cannot be completely deleted immediately due to legal requirements or business needs, it will be anonymized.
Right to Withdraw Consent
You can withdraw your consent to the collection and use of personal information at any time through Application settings or by contacting customer service.
Right to Cancel Account
You have the right to cancel your eyeHear account at any time. After cancellation, we will delete relevant personal information unless otherwise specified by law. You can apply for account cancellation through the following methods:
To ensure the security of your account, we may need you to provide additional identity verification information before processing the cancellation application. After the account is canceled, it cannot be recovered, so please confirm that you have backed up important data before proceeding.
Technical Measures
We adopt multiple technical means such as data encryption, access control, and firewalls to strictly manage servers storing personal information. Only authorized personnel can access and process information to ensure information security.
Personnel Management
Employees involved in processing personal information receive strict training and management, are required to comply with confidentiality obligations and security procedures, and employees who violate regulations are dealt with seriously.
Emergency Response
We have formulated a comprehensive emergency response plan to deal with security incidents such as personal information leakage and loss. In the event of such incidents, we will immediately activate the plan to minimize losses and promptly notify you and relevant regulatory authorities in accordance with the law.
This Application attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, please have your guardian carefully read this privacy Policy and use it under their guidance and consent.
Unless otherwise specified by law, we will not actively collect personal information from minors. If we discover that we have collected such information, we will immediately delete the relevant information.
Minors' guardians have the right to supervise and manage our handling of minors' personal information. If you find that information has been collected without consent, you can contact customer service to request handling.
If you have any questions, suggestions, or complaints about this privacy Policy, you can contact us through the following methods:
Customer Service Email
contact@eyehear.cn
Customer Service Hotline
4000-1212-55
We will contact you as soon as possible and properly handle the issue after receiving your feedback.
To provide you with more comprehensive services, our Application may integrate third-party SDKs. These SDKs may collect and use your personal information. The following is information about the main third-party SDKs integrated in our Application:
Map SDK (com.amap.api.maps)
Developer: Beijing AutoNavi Tuqiang Technology Co., Ltd.
Scope of information collected: Device information, location information
Purpose of use: Provide map display, location marking, and other functions
SDK privacy Policy link: https://lbs.amap.com/pages/privacy/
Location SDK (com.amap.api.location)
Developer: Beijing AutoNavi Tuqiang Technology Co., Ltd.
Scope of information collected: Device information, location information
Purpose of use: Provide location positioning, nearby content recommendations, and other functions
SDK privacy Policy link: https://lbs.amap.com/pages/privacy/
Navigation SDK (com.amap.api.navi)
Developer: Beijing AutoNavi Tuqiang Technology Co., Ltd.
Scope of information collected: Device information, location information, navigation path information
Purpose of use: Provide route planning, navigation guidance, and other functions
SDK privacy Policy link: https://lbs.amap.com/pages/privacy/
WeChat OpenSDK Android (com.tencent.mm.opensdk)
Developer: Shenzhen Tencent Computer Systems Co., Ltd.
Scope of information collected: Device information, account information (such as nickname, avatar)
Purpose of use: Provide WeChat login, sharing, and other functions
SDK privacy Policy link: https://support.weixin.qq.com/cgi-bin/mmsupportacctnodeweb-bin/pages/RYiYJkLOrQwu0nb8
Lightweight Map SDK (com.amap.api.maps.utils)
Developer: Beijing AutoNavi Tuqiang Technology Co., Ltd.
Scope of information collected: Device information, location information
Purpose of use: Provide lightweight map functions and optimize performance
SDK privacy Policy link: https://lbs.amap.com/pages/privacy/
Applicable Law
The formulation, implementation, and interpretation of this privacy Policy shall all apply to the laws of the People's Republic of China.
Dispute Resolution
If a dispute arises between you and us in the performance of this privacy Policy, the parties shall first negotiate amicably; if negotiation fails, either party may file a lawsuit with a people's court with jurisdiction.
Thank you again for your trust and support of the eyeHear Application. We will continue to be committed to protecting your privacy and creating a better quality and safer application service experience for you.
Yiting Technology (Hangzhou) Co., Ltd.
June 17, 2025